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Hospital Mobility Terms & Conditions

  • The Mobility Office will operate Monday to Friday 8.30am- 4.30pm

  • To avoid disappointment, you are advised to pre-book your equipment. Bookings can only be taken one week in advance.

  • Customers are asked to notify the Mobility Office of any cancellation, or notify by telephone on 01382 645030 if you are going to be late.

  • Each piece of mobility equipment has a maximum weight capacity. Customers are required to monitor their weight and to notify a staff member if their weight exceeds 25 Stone.

  • Mobility Equipment must only be used within the confines of Ninewells Hospital i.e. to your appointment and back again.

  • Mobility Equipment must not be used to carry babies, children or luggage

  • Only the registered person is insured to use the Mobility Equipment.  Family or friends are not allowed to return the equipment on their behalf. In the event of an accident or emergency, please contact the Mobility Office and let the staff know the whereabouts of the equipment and who the key has been left with.

  • When you leave the equipment unattended, always ensure you remove the key and keep it with you. Ensure the equipment is not causing an obstruction to others.

  • Customers must report all accidents, incidents or near-misses to the Mobility Supervisor on their return to the unit.

  • For your own safety and that of other members of the public, ensure you keep your speed down particularly when travelling along congested routes. Remember people often stop and change direction without warning.  Try and keep a safe distance in order to avoid a collision.